Putting Things Right
Complaints Procedure
We strive to provide an excellent digital service to all our customers. However, we understand that occasionally things can go wrong. If you are unhappy with our service, please let us know so we can fix it securely and promptly.
How to Make a Complaint
If you wish to register a complaint regarding your short-term car insurance policy, our website, or our customer service, you can do so easily by contacting our dedicated digital support team:
Our 3-Step Resolution Process
We handle all complaints systematically and fairly to ensure our customers receive the best possible resolution. Here is what you can expect from us:
Acknowledgement
We will acknowledge your complaint digitally within 3 working days of receiving it and assign a dedicated support agent to your case.
Investigation
We will conduct a thorough and impartial review of our system logs and your policy details. If we need more information, we will contact you via email.
Final Response
We will issue a comprehensive Final Response outlining our findings and detailing any proposed resolution to ensure you are satisfied.
Need immediate help instead?
If your issue is a simple query or you need to correct a typo on your policy, our support team can fix it instantly without opening a formal complaint.
Contact Support Team